Freephone: 0800 848 8716
Frequently Asked Questions
If you have any questions not answered here please contact us.
Q. Is Your Company licensed and fully insured?
A. Yes, We are fully licensed by West Wilts District Council. All our vehicles are also insured.
Q. Are your prices per car or per person?
A. Our prices are per car, the price you see is the price you pay.
However this price is based on passengers being ready at the booked time and all journeys being directly to and from the Airport.
(Any diversions or extra pickups may incur a surcharge).
Q. How early do I need to book my car?
A. The earlier the better. We are currently taking bookings up to 6 months in advance.
Q. Can I make a booking online?
We will confirm your booking within 24hrs.
Q. Can I make a booking on the phone?
A. Yes you can make a booking on the phone.
Our office telephone number is 0800 848 8716 - this is often the best method if you are making a late booking.
Q. Will you meet us any time of day or night?
A. Yes, as all bookings are pre-booked we can provide a 24 hour service.
Q. Can I smoke in the car?
A. No. Round-A-Bout Travel operates a strict non smoking policy in all their vehicles.
Q. Where do I meet the driver?
A. The driver will meet you in the arrivals hall at the airport. He will be holding a board with your name and flight details on.
If you are unable to locate your driver please telephone our office on 0800 848 8716.
If you are arriving outside these hours you will be given our out of hour's emergency numbers 07894 583692 or 07894 583693
(Please note we do not take bookings or enquiries on this number)
Q. What if the flight is early or delayed?
A. We will be monitoring your flight on the day of arrival.
Our driver will enter the airport 20 minutes after the flight has landed. (Unless you have made prior arrangements with us).
Q. What happens if there are traffic problems going to the airport?
A. Round-A-Bout Travel will not accept any responsibility for missed flights due to traffic delays, accidents, breakdowns or any unforeseen circumstances.
Please allow enough time for your journey.
Q. Can you guarantee your driver will be at the airport on time?
A. Our drivers will make every effort to arrive on time.
However it is very difficult to predict the traffic or other situations which are out of our control. These instances are very rare, 99% of the time we will meet you in the arrivals hall on time.
Q. Do you ever use outside contractors?
A. Occasionally due to unforeseen circumstances we may have to use other companies to cover bookings, but this is extremely rare.
Q. What about baggage?
A. Customers baggage carried in our vehicles is entirely at the customer's own risk.
Round-A-Bout Travel does not accept any liability for loss or damage to any baggage, goods or contents in our vehicles.
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